Refund policy
Shipping and Return Policy for Tjåkko
1. Delivery Terms
Processing Time:
We require approximately 2–10 business days to pack and dispatch each order, with the exception of shoes from Saltic, which take up to approximately 4–7 weeks.
Stock & Warehouses:
Many of our products are stocked in our Swedish warehouse. We also maintain stock with our partner warehouses for smooth and cost-effective order handling.
Delivery Time:
Shipping times depend on where your selected item is currently stocked. During checkout, you will receive information regarding the expected delivery timeframe for each item. Please note that our e-commerce platform cannot display warehouse locations directly on the product pages. Orders shipped from our main warehouse in Sweden typically arrive within 1–3 business days.
2. Right of Withdrawal and Returns
Under Swedish distance selling legislation, you always have the right to cancel your purchase within 14 days of receiving the final item in your order. If the 14th day falls on a weekend or public holiday, the deadline is extended to the next business day.
For purchases made from March 1, 2026 onwards, returns made after the 14-day statutory right of withdrawal has expired, up to 40 days after delivery, will be refunded in the form of store credit credited to your customer account for future purchases.
PLEASE NOTE:
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Customized Items: Personalized items (custom modifications) are exempt from the right of withdrawal.
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Hygienic Items: Hygienic goods (e.g., indoor shoes, socks, insoles, and toe separators) can be returned unused in their original, unopened packaging. We cannot accept returns of opened or used hygienic items.
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Return Shipping: Returns are sent to our main warehouse in Sweden, and we will provide you with a digital return shipping label. Returns for Samelin products are returned to Estonia; we will provide a digital return label, and the return is dropped off at a PostNord Service Point (acting as an agent for DPD Estonia).
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Return Shipping Fee: You can return 1–3 pairs of shoes under a single return shipping fee (99 SEK). If additional pairs are returned, an extra return shipping fee will be charged for every additional increment of up to 3 pairs.
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Timely Return Obligation: As a customer, you are responsible for sending your return back to us without delay, within 14 days of notifying us. If delayed, the return process will be canceled, and your right to return will lapse. If you experience exceptional circumstances, please contact us so we can work together to find a solution.
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The cost of return shipping will be deducted from your total refund amount.
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You reserve the right to use an alternative courier service; however, please note that we only assume responsibility for shipments handled using our provided return shipping labels.
Return Shipping Address:
TJÅKKO Shoes & Adventure AB
Dalvägen 62
14732 Tumba
Sweden
Unclaimed Packages:
Refusing or failing to pick up your package from a service point does not constitute a valid notice of withdrawal. Unclaimed packages trigger a costly return shipping process to our warehouse, and you will be held responsible for these expenses. We charge a fee of 349 SEK to cover our administrative and return shipping costs for unclaimed shipments. It is always better to collect the package and submit a standard return.
Order Cancellations:
Once an item has dispatched, your order must be processed as a standard return. You may notify us if you wish to cancel an order that has not yet dispatched from our facilities. However, we reserve the right to deduct costs incurred prior to dispatch from your refund, including:
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Ordering and handling costs incurred from central/partner warehouses.
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Payment transaction fees associated with processing your order.
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An administrative cancellation processing fee of 99 SEK.
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For Saltic orders canceled before the specified delivery window of up to 6 weeks has elapsed, a cancellation fee of 199 SEK will be charged to partially cover expenses incurred by the canceled order.
3. Exchanges
Shoes must fit comfortably and correctly, which is why we ask you to carefully check the sizing information before placing an order. Sizing and fit can vary across different models, even within the same brand.
We offer one (1) free exchange per order for up to 3 pairs of shoes. Any subsequent exchanges will incur a charge of 99 SEK for return shipping, as well as a 69 SEK shipping fee for sending out the new item(s).
4. Warranty and Claims
If an item is defective, you are entitled to claim rights under the Swedish Consumer Sales Act (Konsumentköpslagen). We want you to be completely satisfied; if you encounter an issue, please contact us immediately so we can do our best to repair or replace your item.
Valid Claims Cover:
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Manufacturing defects or material failures that prevent normal functionality or cause the item to break during standard use.
Valid Claims Do Not Cover:
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Normal wear and tear, such as scratches, marks, or material softening that naturally occurs over time through normal use.
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Faults resulting from misuse, accidents, neglect, or improper care and maintenance.
In the event of a dispute, we will always aim to reach a mutual resolution. If we cannot reach an agreement, we comply with the official rulings of the Swedish National Board for Consumer Disputes (ARN - Allmänna Reklamationsnämnden).
5. Condition of Returned Items
Returned items must be unused, in resalable, brand-new condition, and in their original packaging. We reserve the right to apply a deduction to your refund corresponding to any decrease in value if the product is not in brand-new condition or is missing its original packaging. It is your responsibility to ensure returned items are safely packaged so they reach us undamaged.
6. Refunds
Once we have received and inspected your return, we will notify you regarding the approval status of your refund. Upon approval, your refund will be processed immediately. Please allow a few business days for your bank or credit card provider to process and post the funds back to your account.